Return & Refund Policy

RETURN & REFUND POLICY

Last Updated: August 9, 2026

At EinayaCollection, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return or exchange subject to the terms and conditions below.

1. RETURN & EXCHANGE WINDOW

We accept eligible return or exchange requests within 7 days of delivery.

The return or exchange request must be raised within 7 days from the date on which the order is marked as delivered.

Requests raised after the 7-day period may not be accepted.

2. ELIGIBILITY FOR RETURN / EXCHANGE

To be eligible for a return or exchange, the product must:

- Be unused and unworn - Be in its original condition - Have all original tags, labels and packaging intact - Not be washed, altered, damaged or stained - Be returned with the original invoice/order details where applicable

Products that do not meet these conditions may be rejected during quality inspection.

3. PRODUCTS NOT ELIGIBLE FOR RETURN / EXCHANGE

Returns or exchanges may not be accepted for:

- Products that have been worn, washed or altered - Products damaged after delivery due to customer handling - Products without original tags or packaging - Products showing signs of use, stains, perfume, makeup or other damage - Products returned after the 7-day return window - Any product specifically identified as non-returnable or non-exchangeable on the product page

4. INTERNATIONAL ORDERS

All international orders are final sale.

We currently do not offer returns or exchanges on international orders, regardless of the reason, except where required by applicable law.

Customers placing international orders are responsible for selecting the correct size, colour, product and shipping information before completing their purchase.

5. EXCHANGE

Eligible domestic orders may be exchanged within the 7-day return/exchange window, subject to product availability.

If the requested replacement product or size is unavailable, we may provide an alternative resolution in accordance with our applicable policy.

Any difference in product price, if applicable, may need to be paid by the customer.

6. REFUND POLICY

We do not provide refunds to the original payment method for eligible returns unless required by applicable law.

For approved returns, the refund will be issued in the form of Store Credit.

The Store Credit:

- Will be issued after the returned product passes our quality inspection - Will be communicated to the customer through the registered email/mobile number - Will be valid for 30 days from the date of issue - Can be used towards a future purchase on EinayaCollection - Cannot be exchanged for cash or transferred to another person, except where required by applicable law

7. RETURN SHIPPING

Return shipping arrangements and charges may vary depending on the reason for the return.

Where the return is due to a wrong, damaged or defective product received from EinayaCollection, we may provide an appropriate resolution after verification.

For other eligible returns, applicable return shipping charges may be borne by the customer.

8. WRONG, DAMAGED OR DEFECTIVE PRODUCT

If you receive a product that is:

- Wrong - Damaged - Defective - Missing an item or component

please contact us as soon as possible after delivery.

We may request photographs, videos, packaging details or other information to verify the issue.

After verification, EinayaCollection may provide an appropriate resolution, which may include replacement, exchange or Store Credit, as applicable.

9. RETURN PROCESS

To initiate a return or exchange, contact us within 7 days of delivery.

Please provide:

- Order Number - Customer Name - Registered Mobile Number or Email Address - Reason for return/exchange - Relevant photographs or videos, if requested

Our team will review the request and provide further instructions if the request is eligible.

Email: support@einayacollection.com Mobile: +91-9860257806

Do not send a product back to us without receiving return instructions from our team.

10. QUALITY INSPECTION

All returned products are subject to inspection.

If the returned product does not satisfy the eligibility requirements mentioned in this policy, EinayaCollection reserves the right to reject the return or exchange request.

In such cases, the product may be sent back to the customer and additional shipping charges may apply.

11. STORE CREDIT

Once an eligible return has been received and approved after inspection, the applicable Store Credit will be issued.

Store Credit validity: 30 days from the date of issue.

Customers are responsible for using their Store Credit within the validity period. Expired Store Credit may not be reactivated or extended unless required by applicable law.

12. ORDER CANCELLATION

Order cancellations are governed separately by our Cancellation Policy.

Orders may be cancelled within 24 hours of placing the order, subject to the applicable terms of our Cancellation Policy.

13. POLICY ABUSE

EinayaCollection reserves the right to refuse returns, exchanges or other benefits where we reasonably believe that the return policy is being misused, abused or used fraudulently.

This may include repeated unreasonable returns, intentional product damage, fraudulent claims or other misuse.

14. CONTACT US

For any questions regarding returns, exchanges or Store Credit, please contact us:

EinayaCollection

Email: support@einayacollection.com Mobile: +91-9860257806 Website: www.einayacollection.com

Our support team will review your request and guide you through the applicable process.

---

EinayaCollection

Because Every Compliment Matters.